Frequently Asked Questions
ORDERS
- Transactions inquired through the Lines&Colours website are available for purchase or for pre-order basis.
- For pre-order, client may feel free to contact us directly or check out on the website.
- Contact details are on the “Contact Us” Page.
DELIVERY AND LEAD TIME
In-Stock:
- Dispatch within 5-7 working days upon confirmation of order and payment within Cebu and Mandaue City
- Our team will contact you for delivery.
- Delivery and lead time for outside of Cebu orders will depend on our logistics partner.
Pre-Order:
- Lead time may vary from 1 month to 3 months depending on the item.
- Once the items are delivered at Lines & Colours warehouse, a Lines&Colours staff will contact you regarding delivery and confirmation.
DELIVERIES OUTSIDE OF CEBU CITY
- For orders coming from outside of Cebu City, your shipping fee will be computed at check out.
- Lead time will vary on your locations from 14-days to 25days.
- Our logistics partner is responsible for deliveries outside of Cebu.
PAYMENT METHODS
Payment Methods
- Bank Transfer or GCash
- Credit Card Terminal (Instore) or Credit Card Link (online)
- Cheque - Cebu Orders Only
COD - Cash on Delivery
- is not available
Items for Pre Order
- full payment is required to confirm your order
Note: Processing of purchase and delivery of the parcel will begin upon confirmation of order.
SOURCING / CONTRACT PROJECTS
- Lines & Colours is happy to assist you in your projects.
- Have a dream furniture? Send it to us and we can source similar designs for you.
- Let us handle the difficulty of sourcing furniture and scheduling delivery to your site ready for move in.
- We are happy to communicate with your interior designs or clients directly.
Items that are sourced are made to order which are nonrefundable.
QUOTATION
- Contact us on our contact page to request for a quotation
- Discounts are given for bulk orders, depending on the items.
PRODUCT AVAILABILITY
Store
- Products under the store tab are in stock but it is best to send us an inquiry first.
Pre - Order
- These items are on a pre-order basis.
- Customers can do an indent order for the products that are not available.
- Pre orders’ lead time may range from 1 month to 3 months.
Reservation
Lines & Colours does not allow reservation of items or downpayments.
Design Partners
We have a special designer program for our design and industry partners.
By becoming a design partner with us you are able to apply for relevant discounts or rebates/commission when you or your client confirms orders with us.
Sign up with our Design Partner Program here.
Our Return Policy
Please check our Return Policy here.
Our Delivery and Storage Policy
Please check our Delivery Policy here.
Other inquiries? Let's chat.
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please contact us here.